International Orders Information

International customers are responsible for any and all customs duties or other charges associated with importing of our products.

Our shipping rate for international orders is dependant upon item and world region. The rates range from $24.99 to $49.99. Additional charges apply for each additional unit at a reduced rate.

In some rare cases, we are forced to pay higher shipping prices than are posted on our web site to ship to some areas. In these instances, we will notify the customer before the item ships that they will be billed for extra shipping charges. The customer will have the opportunity to accept the charges or cancel the order.

All orders to Puerto Rico will ship via USPS Priority Mail.

International Orders Returns and Exchanges Policy

We do not offer refunds for international orders. If your product is defective, you must let us know within 30 days of the date the product shipped. We will replace any defective product with a new unit of the same model. The buyer will be responsible for all shipping charges if we have to replace the product.

International Orders Payment Policies

We offer a wide variety of payment options. You can purchase your items with a Visa, MasterCard, American Express, or Discover credit card. We also accept payment via PayPal. Alternatively, you can place an order with us and mail us a money order as payment

We take credit card fraud very seriously, and prosecute credit card fraud to the fullest extent of the law. For international orders, this includes notifying the authorities of the country where the credit card was issued and the country where the order was to be shipped. For the our own protection as well as the protection of our customers we implement several techniques to screen for credit card fraud.

Occasionally orders may be marked as questionable by our very strict fraud screening system. In many cases when this happens, we may request that the customer fax to us a copy their photo identification and of the credit card that they used to make the purchase. This proves to us that the purchaser has the card in their possession, and considerably reduces the chances that the transaction is fraudulent.

With international orders, the percentage of orders marked as questionable by our screening system is much higher than with domestic orders. This is because it is common that we will not be able to match any information, such as your address or the card security code, with the card issuing bank. Please do not become offended if you receive the email mentioned above. This is a common practice and it is in place for your protection as well as ours.

Currency and Exchange Rates

We accept no responsibility for exchange rate fluctuations, or fees that you may be charged by your credit card company for a currency conversion. The only currency that we accept is the US Dollar. Any refunds that we issue will be issued in US Dollars. Because currency exchange rates fluctuate, the amount of a refund may be more or less than the original purchase amount, if a currency conversion takes place. Regardless of the reason for the refund, we will never issue additional credits if our refund does not match the original charge due to exchange rate fluctuations.

Please Read

All of our two way radios were manufactured for use within the United States. They will, of course, work in any country. However, the radios that we sell transmit and receive on frequencies that were assigned for this purpose by the Federal Communications Commission (FCC), an agency of the United States government.

It is possible that in your country, these frequencies are assigned different purposes. It is also possible that the use of these devices is regulated, or even prohibited. Some countries may also have laws regulating or prohibiting the import of these products.

We are not aware of two way radio related laws outside of the United States. Be sure that you research the laws regarding these products in your country before you purchase. We are not and will not be responsible nor will we provide a refund if your package is confiscated by customs or any other agency before it is delivered. We also are not responsible if your two way radio is confiscated while in use.